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Frequently asked questions

Straight answers to the questions we get asked most about moving with Your Man With A Van. If yours isn’t here, your local branch will be happy to help.

Cat, co-founder of Your Man With A Van, as a cartoon
1. How do I get a quote for my move?

You can get a quote quickly by calling our team, filling out our online form, or booking a 1:1 consultation. We will ask about your move, the items involved and any special requirements so we can give you an accurate price.

2. How much do house removals cost?

There is no national price list, because every move is different. The price depends on how much you are moving, how far it is going, access at both ends (stairs, lifts and parking) and whether you would like help with packing. Your local branch will give you a clear price before the day, with nothing added on after.

For more detail, see what affects the price of a man with a van.

3. When do I pay and what payment methods do you accept?

Payment terms at Your Man With A Van are handled directly by your local branch, so the details can vary slightly. As a general guide, most branches ask for payment on moving day rather than taking large deposits up front, although you may be asked for a deposit to confirm your booking. When you get your quote, your branch will confirm exactly when payment is due and how you can pay. There will not be any surprises.

4. How far in advance should I book a man with a van?

As soon as you have confirmed that your house has sold or you are coming to the end of your rental contract, it is time to start looking at companies to help you move.

As a general rule, aim to book your man with a van at least 2 to 4 weeks in advance. For moves during busy periods, particularly Fridays, weekends, end-of-month dates and the summer months, booking 4 to 6 weeks ahead is strongly recommended to secure your preferred date and time.

That said, circumstances do not always allow for advance planning. At Your Man With A Van, we do our best to accommodate last-minute and same-day moves wherever possible across our 70+ UK branches.

5. Can you move me at short notice?

We will always try. Midweek dates are usually easier to find than weekends, and your local branch can often confirm a quote within a few hours. If your move is in the next few days, call your branch directly.

There are more tips in our guide to booking a removal company at short notice.

6. How long will my move take?

Most moves with Your Man With A Van take between 2 and 8 hours on moving day, depending on the size of your property, the volume of your belongings, the distance between addresses and the access at both ends. A studio flat might be done in two hours, while a large family home could take a full day. Your local branch will give you a realistic time estimate as part of your quote.

7. Can a man with a van handle a full house move?

Yes, a professional man with a van service can handle a full house move. At Your Man With A Van, we regularly move properties of all sizes, from studio flats and one-bedroom apartments right through to large four and five-bedroom family homes and full office relocations. We bring the right number of team members for each job, and where a move needs extra capacity, our network of 70+ branches works together to get it done.

Whether you are moving a single room or an entire family home, you will get the same professional, five-star service, at a price that will not break the bank. Simply find your local branch, tell us about your move and we will take care of the rest.

8. What is the difference between a man with a van and a removals company?

A man with a van provides a flexible, cost-effective moving service, typically one or two professionals with a van who load, transport and unload your belongings. A traditional removals company tends to operate with larger teams, bigger lorries and a more rigid, all-inclusive service package. The right choice depends on the size of your move, your budget and how much support you need.

We explain it in more detail in man with a van vs removal company.

9. Do you do long-distance moves?

Yes. Our branches move people anywhere in the UK, not just locally. Tell your local branch both addresses and what you are moving, and you will get a clear price before the day.

See our long distance moves.

10. Can you move my things into or out of storage?

Yes. We load your belongings carefully, take them to your storage unit and unload them, then bring them back when you are ready. Packing properly makes the most of the space in the unit.

See our storage moves.

11. Do you provide packing services?

Yes. We offer professional packing to make sure your items are secure for the move. Our teams can pack everything from delicate antiques to standard household goods, or just the fragile bits.

See our packing service.

12. Can you dismantle and reassemble furniture?

Yes, dismantling and reassembling furniture is something our branches help with as part of the moving service. Whether it is a bed frame, wardrobe, dining table or flat-pack unit that needs taking apart to get through a doorway, our branch owners come equipped with the tools and experience to handle it. Just let us know when you book so we can factor it into the time and plan for the day.

13. How do I prepare for my move?

Start with a plan. Our 8-week moving checklist breaks everything down week by week, from booking your van to defrosting the freezer. Our moving tips cover packing room by room, moving with pets and what to expect on the day.

14. Do you help with student moves?

Yes. Small moves are welcome, from a few boxes and a desk to a whole house share at the end of a tenancy. The start and end of term are the busiest times, so book early if you can.

See our student moves guide.

15. Can I move just a few items or a single purchase?

Yes. Whether it is a full house move or a single item from a marketplace purchase, we handle moves of all sizes with the same care.

See our single item moves.

16. Can you collect something I have bought on Facebook Marketplace?

Yes. We collect from the seller and deliver to your door, including the big items couriers will not take, like sofas, wardrobes and washing machines. Agree the purchase with the seller first, then tell your local branch where the item is and where it is going.

See how Marketplace collections work.

17. Can you move large, heavy or awkward items?

Yes. Sofas, wardrobes, gym equipment and other bulky pieces are a normal day for us. We take apart what needs taking apart, protect walls and door frames and plan the route before we start.

See our large item moves.

18. Do you move fridges, freezers and washing machines?

Yes. Appliances are heavy and awkward, so we wrap and secure them so nothing gets scratched or damaged on the way. If you are moving a fridge or freezer, defrost it before moving day.

See our white goods moves.

19. Can you move my piano?

Yes, most of our branches regularly move upright pianos (including console, studio and spinet styles) and electric or digital pianos as part of a home move or as single items. These are heavy, awkward items, and our trained local branches know how to handle them safely, using proper equipment and techniques to protect both the piano and your property.

See our piano removals.

20. Can you take away furniture and rubbish I do not want to keep?

Yes. Our waste clearance service takes away old furniture, broken appliances and general clutter. We do the lifting and dispose of it responsibly, and you can book it on its own or as part of your move.

See our waste clearance service.

21. Can you help with office and business moves?

Yes, Your Man With A Van handles office and business relocations across our 70+ UK branches. Whether you are moving a small home office, relocating a team to new premises, shifting a retail unit or simply transporting business equipment from A to B, we can help. Our branches cover commercial moves as well as residential, and we are used to working around business needs, including out-of-hours availability to keep disruption to a minimum.

See our office moves.

22. Do you deliver stock or equipment for businesses?

Yes. As well as office moves, our branches help businesses move stock and equipment between sites or deliver it to customers. Tell your local branch what needs moving and when, and they will plan around your working day.

See our commercial support.

23. Are my belongings insured during the move?

Yes. Every branch carries goods-in-transit cover, so your belongings are protected on the road, and our teams are trained to handle them carefully. If you have anything particularly valuable, mention it when you book.

24. What items can you not move?

The vast majority of household and business items can be moved by Your Man With A Van without any issue. However, like all professional moving services, there are certain categories of items we are unable to transport, mainly for the safety of our team, your belongings and other people on the road. These include hazardous materials, certain chemicals and illegal items.

If you are unsure about a specific item, just ask your local branch before moving day. We would always rather know in advance than have a problem on the day.

25. How do I know Your Man With A Van are trustworthy?

Every Your Man With A Van branch owner is a vetted, insured, dedicated professional, not a casual worker or anonymous driver. Our network is built on genuine five-star customer reviews, a rigorous franchisee selection process and a national brand that holds every branch to the same high standards of service. We do not just say we are trustworthy. Our customers say it for us.

26. What size van do I need for my move?

For most moves, you will not need to worry about choosing a van size yourself. When you get in touch with your local Your Man With A Van branch, we will assess your move and recommend the right vehicle for the job.

27. What areas do you cover?

We have 70+ locally owned branches across the UK. Use our branch finder to find your nearest team by town or postcode. If you are moving further afield, we will take you anywhere in the UK.

Still got a question?

Ask your local branch or get a quote. We’ll get back to you, usually within 2 hours.